Welcome to the website of the Language & Communication research group, one of the five research groups within the Institute for Language Sciences.
Our group aims to understand how language is used to get things done in the real world, as well as how such actual, goal-oriented language use can be made more effective, particularly in the communication between institutions and individuals.
News
Florian Kunneman in Meldpunt on the status of service agent chatbots
[10 May 2024] On May 10thFlorian Kunneman was interviewed in the television programme Meldpunt on the status of service agent chatbots. Meldpunt has received a number of viewer complaints who had to communicate with such a chatbot and did not manage to reach a satisfying conclusion, or be forwarded to a human service agent. In the interview Florian explained why the quality of part of these chatbots seems so poor, and how this may develop in the coming years. The (Dutch) interview in Meldpunt can be viewed here (end of the programme).
